KUALITAS PELAYANAN YANG BERORIENTASI PADA PELANGGAN DI PUSKESMAS

Hendrianto T. Wibowo

Abstract


Customer oriented service quality was based on client oriented-provider efficient which was developed by Engenderhealth in 1988. In its development, this kind of quality improvement was suggested to be implemented m health centers smce1l will be complied both the provider and patients demand. Customer oriented service quality was a simple method. Less expenses nor time, and suitable to be done in health centers to improve health service quality. In concrete. Customer oriented service quality involved all health personnel in its process so that health service's quality will be assured. This condition has an impact of all health personnel in the health centre sense of belonging and not because of a compulsion. That was why customer oriented service quality should be considered to be implemented in health centers to improve health service quality.

 

Key words: customer oriented, service quality, health centre


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Buletin Penelitian Sistem Kesehatan (Bulletin of Health System Research, ISSN 1410-2935) published by National Institute of Health Research and Development, Ministry of Health of Republic of Indonesia 
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