ANALISIS FAKTOR INTERNAL DAN EKSTERNAL YANG TERKAIT DENGAN MODEL PELAYANAN PRIMA DI APOTEK

Max Joseph Herman, Rini Sasanti Handayani, Raharni Raharni, Selma Siahaan

ANALISIS FAKTOR INTERNAL DAN EKSTERNAL YANG TERKAIT DENGAN MODEL PELAYANAN PRIMA DI APOTEK

Abstract


The development of prime pharmaceutical services in pharmacies, especially from the aspect of drug information for chronic and degenerative disease in the year of 2003, gave a patient-oriented model focused on drug information services including communication, drug counseling and consulting as well as drug effect monitoring on patient. An explorative qualitative study was carried out to identify internal and external factors associated wtth prime pharmaceutical services in pharmacies so as measuring the gap amongst the pharmaceutical services model developed, the guidelines of pharmaceutical services in pharmacies, the existing practices in pharmaceutical services at this moment, pharmacists' professionalism and pharmaceutical faculty curiculum in an attempt to bridge the gap. The study carried out in 2004 on pharmacists, pharmacist assistants and the owners of 40 pharmacies in Jakarta, Yogyakarta and Makassar. Data were collected using interviews, Focus Group Discussion, Checklist and observation, covering the opinion of Directorate General of Pharmaceutical Services, District and Provincial Health Offices, Central and Regional Indonesian Pharmacist Association, Pharmaceutical Company Association, pharmaceutical faculty, NGO and practitioners. Internal and external factors that influence pharmaceutical services in pharmacies were analyzed using SWOT method to solve problems in the implementation of prime pharmaceutical in pharmacies model. Results of the study showed that the tendency to perform prime pharmaceutical services in pharmacies is great enough, especially in conjunction with conducive regulation and an opportunity to promote the quality of human resources in pharmacies.

 

Key words: prime pharmaceutical services, pharmacies, SWOT analysis


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Buletin Penelitian Sistem Kesehatan (Bulletin of Health System Research, ISSN 1410-2935. e-ISSN 2354-8738) published by Badan Penelitian dan Pengembangan Kesehatan, Kementerian Kesehatan Republik Indonesia

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