pagar rumah minimalis desain rumah sederhana modern interior design rumah minimalis sederhana model rumah sederhana teras rumah minimalis umpan ikan mas umpan ikan bawal umpan ikan nila umpan ikan lele umpan ikan patin umpan ikan gejala penyakit jantung ciri ciri penyakit jantung gejala sakit jantung penyakit jantung koroner ciri penyakit jantung penyebab penyakit jantung penyebab kanker serviks gejala kanker serviks ciri ciri kanker serviks gejala kanker otak ciri ciri kanker otak cara menurunkan berat badan cara meninggikan badan cara mengatasi rambut rontok cara mengatasi keputihan cara berhenti merokok cara menghilangkan bau kaki cara menghilangkan panu cara menghilangkan karang gigi cara menurunkan kolesterol cara mengatasi insomnia cara bermain gitar cara belajar gitar cara bermain catur cara bermain rubik belajar bermain gitar cara bermain drum cara bermain piano cara bermain clash of clans tips bermain clash of clans cara main clash of clans cara memainkan gitar cara menghilangkan jerawat cara menghilangkan bekas jerawat cara menghilangkan komedo cara menghilangkan jerawat cara menghilangkan bekas jerawat cara menghilangkan komedo download clash of clans for pc download clash of clans for pccara alami menghilangkan ketombeCara Alami Menghilangkan Bekas Luka Dengan Cepatberbagai cara menghilangkan bau badancara menghilangkan bau mulut secara alami

PEMAHAMAN SUMBER DAYA MANUSIA KESEHATAN DI PUSKESMAS TENTANG MANAJEMEN DATA HUBUNGAN PELANGGAN: Studi Kasus Di Puskesmas Sebulu dan Puskesmas Loa Ipuh Kabupaten Kutai Kartanegara, Provinsi Kalimantan Timur

Evie Sopacua

Abstract


Health centres (HCs) were in the period of transition into business institutions and therefore it needs marketing strategy such as Customer Relationship Marketing by managing data of patients as customers. Understanding the customer relationship data management was conducted through implementation of module 'Entrepreneurship in Health Services with Customer Relationship Marketing'. The objective of this study was to identify the understanding of human health resources in HCs about customer relationship data management through module implementation.

The locations of the study were in Loa Ipuh and Sebulu 1 HCs in Kutai Kartanegara District, East Kalimantan Province. Respondents were human health resources of HCs who participated in the implementation process. Data were collected by conformity of the module contents with its standards of six variables on customer relationship data management in the learning and coachmg processes.

The results showed that in learning process the respondents in Loa Ipuh and Sebulu 1 HCs were on the category of less understood. But in the coaching process, the category of respondents in both HCs was of understood. One of the reasons was that coaching process helps to understand the data management in the implementation process through discusston which followed by problem solving.

The implementation of the customer relationship data managing needs a change in the human resources mindset not only in the HCs but also in the supra sytem as the District Health Office and District Governments. Therefore customer relationship data management should be represented among them to achieve the same perseption in striving HCs into busniess institutions.

 

Keywords: customer relationship data management


Full Text: PDF

Refbacks

  • There are currently no refbacks.


View My Stats

Buletin Penelitian Sistem Kesehatan (Bulletin of Health System Research, ISSN 1410-2935) published by National Institute of Health Research and Development, Ministry of Health of Republic of Indonesia 
Indexed on:

Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi-BerbagiSerupa 4.0 Internasional.
pagar rumah minimalis desain rumah sederhana modern interior design rumah minimalis sederhana model rumah sederhana teras rumah minimalis umpan ikan mas umpan ikan bawal umpan ikan nila umpan ikan lele umpan ikan patin umpan ikan gejala penyakit jantung ciri ciri penyakit jantung gejala sakit jantung penyakit jantung koroner ciri penyakit jantung penyebab penyakit jantung penyebab kanker serviks gejala kanker serviks ciri ciri kanker serviks gejala kanker otak ciri ciri kanker otak cara menurunkan berat badan cara meninggikan badan cara mengatasi rambut rontok cara mengatasi keputihan cara berhenti merokok cara menghilangkan bau kaki cara menghilangkan panu cara menghilangkan karang gigi cara menurunkan kolesterol cara mengatasi insomnia cara bermain gitar cara belajar gitar cara bermain catur cara bermain rubik belajar bermain gitar cara bermain drum cara bermain piano cara bermain clash of clans tips bermain clash of clans cara main clash of clans cara memainkan gitarcara menghilangkan jerawat cara menghilangkan bekas jerawat cara menghilangkan komedo cara menghilangkan jerawat cara menghilangkan bekas jerawat cara menghilangkan komedo download clash of clans for pc download clash of clans for pccara alami menghilangkan ketombeCara Alami Menghilangkan Bekas Luka Dengan Cepatberbagai cara menghilangkan bau badancara menghilangkan bau mulut secara alami